a. For all product returns it is necessary that the products are in their original condition, unused, the special markings (barcode) have not been removed and to be returned within 10 days from the date of receipt of the order and to be accompanied of all the necessary documents proving the transaction.
b. If you want to replace the product with the same product in another number or with another design, you should contact us to confirm that it is available.
c. In the case of change - return of products, shipping costs are borne by the customer and it is necessary to first contact a representative of Femme Fashion.
d. For hygiene reasons, no changes or returns are made to all accessories. Return and return costs are borne by the customer.
The change can be made in the following ways:
b. Receive by EXCHANGE at the nearest courier store in your area.
a. At your place EXCHANGE (hand in hand) with the courier.
c. In our Store within (10) working days from the date of receipt, showing your receipt.
a. In case you do not wish to replace the product of your order, contact us to request a refund of the purchase amount. The sender undertakes the transport with a company of his choice (sender charge). If the product is in its original condition, the refund request will be approved and we will deposit the value of the product in the bank account that you will indicate to us within 10 working days from the day we receive your parcel. Otherwise the product is not in its original condition, we will inform you about the impossibility of refund and return of this package.
b. The refund concerns the value of the products, any extra charge from courier services are non-refundable.
c. Refunds are not made on discounted products.
d. In case of return without information or with charge of Femme fashion the return is not accepted. Note: Femme fashion reserves the right to refuse the requested refunds outside the pre-determined deadline or for clothes that are not in the same condition in which they were received.